Hierarchy of support
The Biz Broker+ Support System | A Structured Approach to Success
At Biz Broker+, support is at the core of everything we do. We want our brokers to feel empowered with multiple ways to access the help they need—whether it’s deal support, knowledge support, or community support. No matter the challenge, we are committed to meeting you where you are and providing the right structure to guide you forward.
The Hierarchy of Support
To ensure every broker has clear direction on how to ask for support and where to find it, we’ve developed a structured Hierarchy of Support aligned with our core values. One of our core values is being an autodidact—a self-learner—because we believe that with the right tools and resources, you have everything needed to succeed.
Let’s break down the four levels of support in our system:
1. Autodidact – The First Step to Support
Before reaching out for help, we encourage brokers to search for answers independently. That’s why we created The Hub—a knowledge center filled with resources, guides, and tools to help you navigate challenges. Many of the questions you have can be answered here, saving you time and enhancing your ability to find solutions on your own.
📌 Where to Look:
The Hub – Your first stop for answers
Search Engines – Many answers can be found through a quick search
If the answer isn’t in The Hub or easily searchable, move on to Step 2.
2. Collaboration – Tapping into Collective Knowledge
If you can’t find an answer on your own, the next step is to collaborate with fellow brokers. That’s why we developed The Headquarters, a dedicated space where brokers can engage, ask questions, and share insights. Many brokers have likely faced similar situations before and can provide real-world advice and faster solutions.
📌 Where to Collaborate:
The Headquarters – Ask other brokers for insights and support
Community Channels – Get input from experienced peers
If you’re facing a unique or urgent situation and haven’t received the support you need, move on to Step 3.
3. People, Process, and Product – Direct Support
When independent searching and collaboration aren’t enough, it’s time to submit a formal support request. We’ve made it easy—just go to the homepage and submit a support request form. This ensures that your inquiry is sent to the right people and answered within 24 hours.
📌 How to Request Support:
Submit a Support Request – Located on the homepage
Receive a Response within 24 Hours
For highly specific contractual or negotiation challenges requiring immediate guidance, move on to Step 4.
4. Leadership – Mentor Support for Critical Situations
For brokers facing complex deal challenges, we’ve established a mentorship program. This gives you access to seasoned brokers who have volunteered to provide guidance on tough contract negotiations, listing strategies, and transactional roadblocks.
It’s important to note that mentors are not life coaches, business coaches, or technical support—they are deal experts ready to assist you with contract-related obstacles. If you are new to business brokering, mentorship is an invaluable resource to help you navigate your early transactions with confidence.
📌 When to Use Mentor Support:
Urgent Contract or Negotiation Issues
Under Contract or Listing-Specific Questions
The Bottom Line
At Biz Broker+, we are committed to empowering you with knowledge, collaboration, and direct support when you need it most. Whether you’re learning independently, collaborating with peers, submitting a request, or seeking mentorship, our structured approach ensures you always have a clear path to the right answers.
🚀 Success in business brokering starts with knowing where to turn for support—and we’re here for you every step of the way.
#BizBrokerPlus #BrokerSupport #BusinessSuccess
